Customers signs up for a SFB license. You provide support to that customer as part of that agreement. The customer then wants additional help in setting up and configuring SFB and comes to me.

The customer now has two pathways to support and is likely not to know who to ask - SFB Support Team or me. So there is going to be a need to understand how we triage that support request and how do we agree on the responsibility between you and me to triage that.

Customers that typically hire certified experts are ones that don't want to deal with software setup, implementation, ongoing managment or tech issues. It is likely they will first contact you for help, and then you may reach out to us if needed. They want someone to help them with it.

Customers are welcome to contact us directly as they are our paying customers.

If the inquiry is a support issue, we will address it promptly. If the request falls outside of our support scope, we will inform the customer and suggest they hire a certified expert like you for additional help.

Question: Say a client hires me to build an online learning website with feature a, b, c, etc. He has little to no clue about the plugins I use and probably doesn't know DAP exists.

I bill him monthly to take care of the entire site not just DAP but hosting, design, plugins, course creation the entire lot! Every support request for anything to do with his website comes to me and I manage the whole lot and I only come to you or other plugin vendors if I have a technical issue I can't fix.

By rights he could actually come to you for DAP technology support because he has a direct Elite licence with you. But because of this arrangement I practically filter that out and that's fine as I'm getting paid to do so and you help me out technically on his behalf when I need it.

Question: Your customers are not going to know who to pick from the list - unless there is a detailed description of the services each certified person provides alongside the listing on your site and they roll the dice and just pick one of us!

✔️ Next to each certified expert's name, we will list their website details.
✔️ You can create a page on your site describing your services and how you can help clients. We will link to this page from our site. Give customers an easy way to review your offer so they can decide if they want to work with you.
✔️ We will also add this information to our community site (in the directory) so customers can reach out to you directly.
✔️ This list will be updated regularly to ensure everyone gets a chance to be at the top of the list.

Question:  Can I avoid listing prices on the DAP site since service work varies greatly?

We'll not list price on our site. We'll simply add a link to your offer page. You can have them fill out a form to get more information or a quote from you.